Website Privacy Notice
This Privacy Notice applies to your access and use of the website https://www.amplifon.com/ca/.
Amplifon services, including (without limitation) our website and other interactive properties through which the services are delivered (collectively, the “Service”) are owned, operated and distributed by Amplifon (referred to in this Privacy Notice as “Amplifon” or “we” and through similar words such as “us,” “our,” etc.). This Privacy Notice outlines the personal information that Amplifon may collect, how Amplifon uses and safeguards that information, and with whom we may share it.
Amplifon encourages our customers, visitors, business associates, and other interested parties to read this Privacy Notice, which applies to all users. By using our Service or submitting personal information to Amplifon by any other means, you consent to your personal information being processed as described herein, and agree that Amplifon may collect, process, transfer, use, and disclose your personal information as described in this Notice.
Further, by accessing any part of the Service, you are agreeing to THE TERMS AND CONDITIONS OF OUR TERMS OF SERVICE (the “Terms of Service”). IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY NOTICE OR OUR TERMS OF SERVICE, PLEASE DO NOT USE ANY OF THE SERVICES.
What personal information do we collect about you?
Personal information (also commonly known as personally identifiable information (PII) or personal data) is information that can be used to identify you, or any other individual to whom the information may relate.
The personal information that we collect directly from those engaging with the Service includes the following categories:
Name and contact information (e.g. address; phone number; email, fax);
Billing information (e.g. credit card, bank account, billing contact information)
Transaction information (e.g. information for transactions made through site or with third parties; information in connection with hearing products or hearing services; demographic information).
Geographic or location information when utilizing certain, specific website functions (e.g. “find a clinic”).
Information provided by you in surveys, online hearing tests, and online hearing aid finders.
Health information (e.g. information about hearing tests, your visits to providers, products purchased, and other treatment sought).
Other information that may be exchanged in the course of engaging with the Service. You will be aware of any subsequently collected information because it will come directly from you.
Collection of User Generated Content
We may invite you to post content on the Service, including your comments, testimonials, and any other information that you would like to be available on the Service, which may become public (“User Generated Content”). If you post User Generated Content, all of the information that you post will be available to authorized personnel of Amplifon. You expressly acknowledge and agree that we may access in real-time, record and store archives of any User Generated Content on our servers to make use of them in connection with the Service. If you submit a review, recommendation, endorsement, or other User Generated Content through the Service, or through other websites including Facebook, Instagram, Google, Yelp, and other similar channels, we may share that review, recommendation, endorsement or content publicly on the Service.We may invite you to post content on the Service, including your comments, testimonials, and any other information that you would like to be available on the Service, which may become public (“User Generated Content”). If you post User Generated Content, all of the information that you post will be available to authorized personnel of Amplifon. You expressly acknowledge and agree that we may access in real-time, record and store archives of any User Generated Content on our servers to make use of them in connection with the Service. If you submit a review, recommendation, endorsement, or other User Generated Content through the Service, or through other websites including Facebook, Instagram, Google, Yelp, and other similar channels, we may share that review, recommendation, endorsement or content publicly on the Service.
What are the sources of personal information collected by Amplifon?
When providing personal information to Amplifon as described in this Privacy Notice, that personal information is primarily collected directly from you. Amplifon can also collect personal information about you from third party social networking services, publicly accessible sources, Amplifon subsidiaries or affiliates, or third-party service providers and other partners. The information provided by you and the information collected from other sources can be combined as your personal information.
How does Amplifon use personal information?
Subject to the terms of this Privacy Notice, Amplifon uses the above described categories of personal information in several ways. Unless otherwise stated specifically, the above information may be used for any of the following purposes:
to provide information to you about the Service or products;
to administer the Service to you or provide products;
to provide treatment, test hearing, and/or provide hearing aids;
to send you appointment reminders, and/or other information associated with your care;
to respond to and process your requests;
to distribute communications relevant to your use of the Service, such as system updates or information about your use of the Service; as may be necessary to support the operation of the Service, such as for billing, account maintenance, and record-keeping purposes; to notify you about changes to this Privacy Notice; to send to you Amplifon solicitations, product announcements, and the like that we feel may be of interest to you (you may “opt out” of receiving these marketing materials);
to allow you to participate in surveys or provide testimonials; to carry out Amplifon’s obligations and enforce rights arising from any contracts between you and Amplifon; to investigate and deter fraudulent activity; in other manners compatible with the above purposes, after subsequent notice is provided to you, or after your consent is obtained, if necessary.
How do we share your Personal Information with third parties?
We may provide any of the described categories of personal information to Amplifon employees, consultants, affiliates or other businesses or persons for the purpose of processing such information on our behalf in order to provide the Service to you. In such circumstances, we require that these parties agree to protect the confidentiality of such information consistent with the terms of this Privacy Notice.
We may disclose information to third parties in accordance with this Privacy Notice. The third parties we may disclose your information to include:
Other care providers in order to coordinate your care;
hearing aid manufacturer representatives, to assist in the selection, fitting, programming, or adjustment of your hearing aids;
unless you object, we may share limited health information with a person such as a family member if necessary as a part of care;
Third parties and service providers (e.g. providing products and services, advertising and marketing, data analysis, enhancing the information collected about you);
Subsidiaries and affiliates;
Direct marketing providers;
We will not share your personal information with other, third-party companies for their commercial or marketing use (except as may be described in this Privacy Notice) without your consent except if the information is to be used as part of a specific program or feature for which you have the ability to opt-in or opt-out.
In addition, we may release personal information: (i) to the extent we have a good-faith belief that such action is necessary to comply with any applicable law; (ii) to enforce any provision of the Terms of Service , protect ourselves against any liability, defend ourselves against any claims, protect the rights, property and personal safety of any user, or protect the public welfare; (iii) when disclosure is required to maintain the security and integrity of the Service, or to protect any user’s security or the security of other persons, consistent with applicable laws (iv) to respond to a court order, subpoena, search warrant, or other legal process, to the extent permitted and as restricted by law; or (v) in the event that we go through a business transition, such as a merger, divestiture, acquisition, liquidation or sale of all or a portion of our assets.
Retention of Data
Amplifon will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Notice. To determine the appropriate retention period for your personal information, we will consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we use your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Amplifon will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Service, or we are legally obligated to retain this data for longer periods.
Cookies and tags are small strings of text sent by our website(s) and/or mobile application(s) to your browser and then stored on your computer’s or phone’s hard drive or memory. A cookie/tag cannot retrieve data from your hard drive, pass on computer viruses, or capture your email address. These cookies/tags allow us to understand how you access and use our website(s), identify repeat visitors, and monitor the effectiveness of our marketing campaigns.
We may have relationships with third party vendors who use these cookies/tags to determine whether your IP address is in their database as having opted to receive promotional information from various merchants. If you opted in, you may receive materials about our products, services, promotions or other information. If you are not already part of the third-party vendor’s database, the cookie/tag from our website(s) and/or mobile application(s) will not add you to it nor transfer any of your personal information to the third-party vendor.
Most web browsers automatically accept cookies/tags, but it is possible to configure your browser so it does not accept cookies/tags. Changing your settings to limit or prevent the use of cookies/tags will affect the functionality of our website(s) and/or mobile application(s).
Your Choices Regarding Your Data
In addition to any privacy rights listed below, Amplifon allows you to make choices with regard to your personal information. You can make changes to your information, access your information, or delete your information. To do so, please contact the Compliance Department via telephone at (587) 853-4703 or (587) 853-4703 or via email at compliancedept@amplifon.com.
You have the right to opt out of email communications from Amplifon. Each email incudes opt-out instructions that you can use to stop receiving these communications, or you can contact the Compliance Department directly. Requests made through the opt-out instructions may take up to 10 days to process.
Amplifon sends autodialed marketing text messages to devices that have opted into receiving them. Opting into text messages is not a condition of purchase. If you would like stop receiving text messages from Amplifon, you can respond to any of our text messages with ‘STOP’ or contact the Compliance Department directly. Requests to opt out of text messages made through text message are effective immediately upon receipt. Standard message and data rates may apply.
Cookies, Device Data, and How it is Used
When you use our Service, we may record unique identifiers associated with your device (such as the device ID and IP address), your activity within the Service, and your network location. Amplifon uses aggregated information (such as anonymous user usage information, cookies, IP addresses, browser type, clickstream information, etc.) to improve the quality and design of the Service and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends. Specifically, we may automatically collect the following information about your use of the Service through cookies, web beacons, and other technologies:
domain name or internet service provider
browser type and operating system
web pages you view
links you click
IP address
the length of time you visit the Sites, Portals, and/or Services
the referring URL or the webpage that led you to the Sites
Geographic location (anonymously as a part of cookies or other similar technologies or as described otherwise herein)
We may also collect information regarding application-level events, such as crashes, and associate that temporarily with your account to provide customer service. In some circumstances, we may combine this information with personal information collected from you (and third-party service providers may do so on behalf of us).
In addition, we may use "cookies," clear gifs, and log file information that help us determine the type of content and pages to which you link, the length of time you spend at any particular area of the Service, and the portion of the Service you choose to use. A cookie is a small text file that is sent by a website to your computer or mobile device where it is stored by your web browser. A cookie contains limited information, usually a unique identifier and the name of the site. Your browser has options to accept, reject or provide you with notice when a cookie is sent. Our cookies can only be read by Amplifon; they do not execute any code or virus; and they do not contain any personal information. Cookies allow Amplifon to serve you better and more efficiently, and to personalize your experience with the Service. We may use cookies for many purposes, including (without limitation) to save your password so you don’t have to re-enter it each time you visit the Service, and to deliver content (which may include third party advertisements) specific to your interests.
We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on the Service. We may permit these service providers to use cookies and other technologies to perform these services for Amplifon. We do not share any personal information about our customers with these third-party service providers, and these service providers do not collect such information on our behalf. Our third-party service providers are required to comply fully with this Privacy Notice.
At this time, we do not respond to “Do Not Track” signals sent from Web browsers or other mechanisms that provide users the ability to exercise choice regarding the collection of personally identifiable information about a user’s online activities over time and across third party internet services.
Third Party Ad Networks
Amplifon uses third parties, such as network advertisers, to serve advertisements on third party websites or other media (for example, a third-party social networking service). This enables Amplifon and these third parties to target advertisements to you for products offered by us and products and services offered by third parties in which you might be interested. Third party ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, Web beacons, flash cookies or Local Shared Objects and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. This Privacy Notice does not apply to them, and we cannot control their activities. You should consult the respective privacy policies of these third-party ad servers or ad networks for more information on their practices and for instructions on how to opt-out of certain practices. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and choices regarding having information used by third party companies who are NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will remove you from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through the Site or on other third party websites. Even if you opt-out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page, you may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt-out on the DAA or NAI websites, your opt-out action may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at.
International Data Transfer
Amplifon is part of a global organization. As such, your personal information is shared with our affiliated companies, including our parent company Amplifon (USA), Inc. or affiliates including Miracle-Ear, Inc. in the United States, or Amplifon (USA), Inc.’s parent company, Amplifon S.p.A. in Italy for business operations and administration purposes. Your personal information is stored on servers located in the United States and in the European Union and may be stored in other jurisdictions. It may be accessible to law enforcement and other authorities within those jurisdictions. In addition, our service providers may be located outside of the territory of Canada, and while in a foreign jurisdiction. Our service providers are contractually obligated to use such information solely to provide services to us for the purposes for which we have collected your personal information, and to provide the same level of protection for your personal information that we are obligated to provide.
Canadian Privacy Rights
As previously stated, by engaging with the service, you consent to the processing of your personal information as described herein. In addition, you may have certain rights with regard to your personal information as provided in Canadian law, including:
You can opt out of the use and/or disclosure of your personal information for secondary marketing purposes by us and/or by our business partners;
You can request access to the personal information we hold about you and our uses of that information, subject to exceptions recognized within applicable law;
You can request that we correct any personal information that we hold about you;
You can withdraw your consent at any time, however, if you do so, we may not be able to offer you certain services, including providing you access to our resources or materials or connecting you with our staff in order to provide you with additional services.
You may inquire about withdrawing your consent to process personal information at any time. If we have a legal basis to continue processing your personal information, we will inform you at the time of your inquiry. Amplifon Canada may be contacted at.
Miracle-Ear Canada, Ltd. doing business as Amplifon
Attn: Compliance Officer
Telephone: 587-853-4703
Toll Free: 1-587-853-4703
Email: compliancedept@amplifon.com
Mail: 5600 Explorer Drive, Suite 102, Mississauga, ON L4W 4Y2
Information Storage and Security
We employ industry-standard security measures designed to protect the security of all information submitted through the Service. However, the security of information transmitted through the internet or via a mobile device can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data.
Users of the Service are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of the Service. In order to protect you and your information, we may suspend your use of any of the Service, without notice, pending an investigation, if any breach of security is suspected.
External Links
The Service may contain links to other websites maintained by third parties. Please be aware that we exercise no control over linked sites and Amplifon is not responsible for the privacy practices or the content of such sites. Each linked site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any personal information.
You hereby acknowledge and agree that Amplifon is not responsible for the privacy practices, data collection policies and procedures, or the content of such third-party sites, and you hereby release Amplifon from any and all claims arising out of or related to the privacy practices, data collection policies and procedures, and/or the content of such third-party sites.
Children’s Privacy
The Service is not intended for children under the age of 13, and Amplifon does not knowingly collect the personal information of children under the age of 13.
Changes to this Privacy Notice
Amplifon reserves the right to modify this Privacy Notice from time to time in order to ensure that it accurately reflects the regulatory environment and our data collection principles. When material changes are made to this Privacy Notice, Amplifon will post the revised Privacy Notice on our website. This Privacy Notice was last modified as of May 15, 2021.
Contact Us
If you have any questions or comments about this Privacy Notice or the Service provided by Amplifon, please contact us at:
Amplifon Hearing Health Care, Corp.
Attn: Compliance Officer
5600 Explorer Drive, Suite 102
Mississauga, ON, L4W 4Y2
Email: compliancedept@amplifon.com
